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Mr Norman Flynn

Academic Director of Public Policy and Management

Email address: nf17@soas.ac.uk
Room no: 524

Research Interests

  • Public Sector Management;
  • International Management;
  • Local Governments;
  • Regional Development;
  • Community Care and Social Services Management;
  • Customer Services

Selected Publications

Public Sector Management
Public Sector Management, Fifth edition, 2007, Sage.
Fourth Edition, Financial Times/Pearson 2002, 1st Edition, Harvester-Wheatsheaf 1990, 2nd edition 1993, 3rd edition (completely revised), 1997. Swedish translation, Studentlitteratur, 1991: ‘Ekonomisk styrning inom den offentliga sektorn’ Chinese translation, trans Brenda Liu Chan and Zeng Xihuan, Chinese Youth Publishing House, 2002

Moving to Outcome Budgeting, May 2002, Scottish Parliament

(with Chan HM and Leung J) ‘Student Learning and the Quest for Quality Education: A Case Study of Secondary Schools in Hong Kong’, in Joshua Ka-ho Mok and David Kin-keung Chan (eds.), Globalization and Education: The Quest for Quality Education in Hong Kong, Hong Kong University Press 2002

‘Organisation and management: a changing agenda’, in Probation: Working for Justice, ed. Ward et al, 2nd edn, Oxford University Press 2002

‘Explaining New Public Management’ in New Public Management ed. McLaughlin et al. Routledge 2001

‘Managerialism and public services: some international trends’ in New managerialism, new welfare? ed. John Clarke et. al., Open University/Sage 2000

Modernising British Government, Parliamentary Affairs, October 1999

(ed with Franz Strehl) Public Sector Management in Europe, and chapters on France and the UK, Prentice-Hall 1996 (with R Common and E Mellon)

Managing Public Services: Competition and Decentralisation, Butterworth-Heinemann 1992 (ed.)

Change in the Civil Service, Public Finance Foundation 1994

‘Inequalities in Probation’, in The Probation Service, ed. David Ward and M Lacey 1995

(with C Talbot) ‘Developing Strategic Managers for Local Government’, Journal of Management Development, 1996

‘The Future of Public Sector Management: Are there some lessons from Europe?’ International Journal of Public Sector Management, 8, 4, 1995

‘Control, Commitment and Contracts’ in Managing the Welfare State (ed.) J Clarke et al., Sage 1994

‘Performance Measurement in Public Sector Services’ Policy and Politics, 14, 3, 1986

Competition
‘The Impact of Compulsory Competition on Public Sector Management: Competition Within the Field’, Public Policy and Administration, 5, 1, 1990

(with K Walsh) ‘Competitive Tendering’, INLOGOV, 1988

Asia
Miracle to Meltdown in Asia: Business, Government and Society Oxford University Press, 1999 and, Oxford University Press (China), in Chinese translation, 2000

(ed. with Linda Wong) The Market and Social Welfare in China Basingstoke: Palgrave, 2001

‘The Limits to Markets’ in (ed) Chan Ho-mun, Markets and Morality, Beijing, China Philosophical Society, in Chinese translation, 1998

‘Management Changes in the Public Sector in Japan and the People’s Republic of China’, Public Administration and Policy, 17, 1, 1998

‘Alternative paths to success: governance, public administration and growth in Asia-Pacific’ Hong Kong Public Administration, 5, 2 1996

‘Alternatives to the Conservative Agenda’, Evatt Papers (Australia), 4,1, 1996

Local Government in the United Kingdom
(with C Vielba and S Leach) Abolition or Reform?: the GLC and the Metropolitan County Councils Allen and Unwin, April 1985

(with C Vielba and S Leach) ‘Two-tier relationships in British Local Government’, INLOGOV 1987

(with C Vielba and S Leach) ‘The Two-Tier System in England and Wales: Report of a Research Project’ INLOGOV, 1985

Regional Economic Development
(with K Spencer et al) Crisis in the Industrial Heartland Oxford University Press, 1986

(with A Taylor) ‘Inside the rust belt: an analysis of the decline of the West Midland economy. 1: International and national economic conditions 2: Corporate strategies and economic change.’ Environment and Planning A 1986, Volume 18

(with A Taylor) ‘Deindustrialisation and corporate change in an industrial heartland’ London Business School Discussion Paper GS-05-85, 1985

Community Care and Social Services Management
(with S Osborne) ‘Managing the Innovative Capacity of Voluntary and Non-Profit Organisations in the Provision of Public Services’, Public Money and Management 17, 4, October/December 1997

‘A mixed blessing? How the contract culture works’, in Sweet Charity Chris Hanvey and Terry Philpot (eds) Routledge 1996

(with D Hurley) Contracting in the Market for Care (workbook and training pack), Pavilion Publishing, 1994

(with D Hurley) The Market for Care PSM, LSE, 1993

(with R Common) Contracting for Care, Rowntree Foundation, 1992

(with C Miller) Care in our Communities: the Management Agenda, National Institute for Social Work, 1991

(with R Common) Community Care: Implementation Documents; Contracting DHSS 1990

Decentralised Financial Management and Policy Making in Social Services Departments Public Money, March 1987 (Reprinted in ‘Improving Financial Management’, CIPFA 1988)

Decentralised Management in Social Services, DHSS, 1988

(with others) Decentralised Budgeting and Control in Social Services, DHSS, 1988

Customer service
(with J Hodgson) Making Customer Service Happen (Video and Workbook) Melrose Film Productions, 1990

(with J Hodgson) Servicepoint, (Video and Workbook) Green Dragon Productions, 1987

‘A Consumer-Oriented Culture?’ Public Money and Management, 8, 1/2, 1988

Working Papers

“Social policy, fiscal problems and economic performance in France, United Kingdom and Germany” CeFiMS Discussion Paper.

Teaching

  • Author, commissioner, editor distance courses at MSc level, University of London External Programme 2002 - date

  • Programme academic director MSC Public Policy and Management, University of London 2002 – date

  • Author and co-author, distance learning courses: Public Policy and Management: Perspectives and Issues; Privatisation and Public Private Partnerships; Public Financial Management; Investment Appraisal and Impact Analysis; Decentralisation and Local Governance; International Management.

  • Author, web-based module on managing collaboration, for Lancaster University 2002

  • At LBS 1987-91 and LSE 1991-96, and 1998-2000, Director, Public Sector Management Programme; MBA: Economics for Business 1, Strategic Management in the Public Sector, Consultancy Skills (elective)

  • At City University Hong Kong: MA in Public Policy and Management: Comparative Public Policy, Comparative Public Management. Also helped redesign the MAPPM

  • At University of the West Indies: MA in Public Management: Strategic Management

  • Regular contributor Museums Leadership Programme U.E.A.

  • PhD supervision, LSE, Hong Kong and Geneva (external supervisor)

CV / Personal wesbite